You can get help from the Sepasoft Support team in a variety of ways!
- Open a ticket with our support team or Check out our Sepasoft Support Ticket Guide
- Email us
- Call us toll-free at (800) 207-5506, or at (916) 939-1684, if you’re calling from outside the U.S.
- View our Help Documentation
- See our Knowledge Base
- Or learn all about getting trained at our Learning portal
Our support hours are Monday through Friday, 8AM to 5PM Pacific Standard Time, excluding holidays.
After-Hours and Holiday Support: Dialing the Sepasoft support phone number outside of normal office hours will enable you to access our after-hours support, which is available for an extra fee, charged hourly. Email and other types of non-emergency support requests are not responded to until the beginning of the next business day.
NOTE: You must be a Total-Care customer and you will be asked to provide your license key and verbally agree to the extra charges prior to receiving emergency support service.