Need Help?

You can get help from the Sepasoft Support team in a variety of ways!

You can:

Our support hours are Monday through Friday, 7:30AM to 5PM Pacific Standard Time, excluding holidays.

After-Hours and Holiday Support: Dialing the Sepasoft support phone number outside of normal office hours will enable you to access our after-hours support, which is available for an extra fee, charged hourly. Email and other types of non-emergency support requests are not responded to until the beginning of the next business day.
NOTE: You must be a Total-Care customer and you will be asked to provide your license key and verbally agree to the extra charges prior to receiving emergency support service.

Sepasoft Support Policy

Sepasoft Holiday Schedule

Sepasoft Holidays Observed
New Year’s Eve + New Year’s DayLabor Day
Martin Luther King Jr. DayVeterans Day
President’s DayThanksgiving + Day After
Memorial DayChristmas Eve + Christmas Day
Independence Day


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Click the button below to request your MES demo.

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