Need Help?
Support Portal Transition: On Monday, July 6, 2026, Sepasoft will transition to a new support portal with improved case management, better visibility into support activity, and Single Sign-On (SSO).
- The current portal URL will automatically redirect to the new portal. Please update your bookmark after the transition.
- Create a new SSO account using your existing username (email address) to retain access to your current support tickets.
You can get help from the Sepasoft Support team in a variety of ways!
You can:
- Open a ticket with our support team or Check out our Sepasoft Support Ticket Guide
- Email us
- Call us toll-free at (800) 207-5506, or at +1 (916) 939-1684, if you’re calling from outside the U.S.
- View our Help Documentation
- See our Knowledge Base
- Contact sales@sepasoft.com to sign up for Sepasoft MES training or if you have questions about Sepasoft MES certification
- Or learn all about getting trained at our Learning portal
Our support hours are Monday through Friday, 7:30AM to 5PM Pacific Standard Time, excluding holidays.
After-Hours and Holiday Support: Dialing the Sepasoft support phone number outside of normal office hours will enable you to access our after-hours support, which is available for an extra fee, charged hourly. Email and other types of non-emergency support requests are not responded to until the beginning of the next business day.
NOTE: You must be a TotalCare customer and you will be asked to provide your license key and verbally agree to the extra charges prior to receiving emergency support service.